Franchise Package

We aim to provide our franchisees with the best support possible, enabling them to maximise their opportunities and exceed their goals wherever possible. As part of this we have created a superb franchise package which in general terms includes all the systems, processes and tools to enable you to grow your own successful computer service business under The PC Support Group brand.

More specifically we provide:

• A Large Exclusive Territory

We expect each franchisee to grow a substantial and valuable business, not just a "man in a van" operation. For this reason the territories we provide are very large giving each franchisee huge scope for expansion.

• Each territory has been demographically mapped to ensure an equal opportunity for every franchisee
• Typically each territory has over 15,000 small businesses and over 200,000 housholds

• Leads from our high profile customer facing web site

Our customer facing web site (http://www.pcsupportgroup.com/) ranks highly on search engines for key phrases including 'pc support', 'computer support' and 'it support'. This generates specific leads which are passed to the relevant franchisee for the area.

• Comprehensive Training

We have closely analysed every aspect of our business to see exactly what we do that makes us so successful and how that can be transferred to every one of our franchisees. Our training, procedures and manuals reflect the systematic approach we take with all our customers; with step by step instructions and an attention to detail that will stagger you. Nothing is left to chance; we cover every aspect of the role from sales and marketing through to customer service and technical delivery.

• On-going Management Support

Nobody can be great at everything so although we only accept people with good all round skills, we also appreciate that each one will need help and advice that will vary from time to time and person to person. That's why we have a whole host of superb support systems in place covering everything from business management, customer service and, of course, technical issues.

• Use of our growing national brand

The PC Support Group is a growing national brand that can add real value to your business from day one. Our press coverage is growing and includes regular mentions in local and national publications, our web presence is very high which is increasing awareness and adds to the credibility of the brand, and in each area we operate we are becoming the IT support brand of choice. The name and what it represents helps you gain more leads and close more business.

• Marketing and Advertising Material

All marketing materials have been (and will be) designed and developed centrally ready for you to use including:

• Company brochures, case studies, service contract leaflets, postcards, business and home sales leaflets, etc
•  Stationery - Business cards, letterheads, comp slips etc
•  Adverts have been designed ready for your use in newspapers, yellow pages, etc
•  Scripts and Power Point presentations for use at networking groups etc
•  “Ready made” Sales letters and template proposals

As part of your initial fee you will receive a marketing "starter pack" which includes all the brochures, leaflets and stationery you will need to get your campaign off to a great start.

• Marketing Campaigns

1. Even if you provide a fantastic service, business doesn’t just walk through the door so we’ve focused a huge amount of effort in creating the most potent and fast acting marketing strategies you’ll find in this sector.
2. Our marketing processes are documented to an incredible level of detail, making it easy for you to carry out, even if you have little or no marketing experience
3. We’re also on hand to assist you with the finer details of delivery such as the purchase of suitable databases for mail shots, etc
4. Our sophisticated CRM system also enables you (with our assistance) to analyse your marketing effectiveness, maximising your potential.

• Public Relations – The PC Support Group works with you to create and place articles in your area. We will also work with a PR agency to ensure that the entire franchise network is positioned as a leader in IT service for home and small business. These activities will enhance your business and increase your sales potential.
  
  
• Dedicated pages for your area on our customer facing web site - We have a substantial and extremely effective customer facing web site www.pcsupportgroup.com  designed to promote The PC Support Group. We will create dedicated pages for your area to create a local presence and maximise web based leads for you within your territory.
  
  
• Call Centre - We operate a call centre on behalf of the network to take the initial customer calls. All calls are professionally answered, customer details taken, and the call information passed to the relevant franchisee within minutes of the call being taken through a group wide VoIP system.
  
  
• CRM System - We provide you with a sophisticated web based Customer Relationship Management system which gives you unprecedented management control of your leads, customers and support calls. This enables all leads, customers, calls, service contracts, and jobs to be recorded, tracked and monitored. It also hugely simplifies the administration and accounting aspects of the business.This advanced system allows you to instantly check your performance, improves your customer service and enables you to be more successful.
  
  
• Second Line Technical Support
  • Second line technical support is available during normal operational hours specifically to assist franchisees so you know we are there if you get in a jam
  • A technical Wiki is also available on-line to help you resolve problems you may not have previously come across
    
    
• Remote Management & Support System - We have invested in state of the art enterprise remote management software that enables our franchisees to provide sophisticated support and automated system management to their customers. This level of support technology is simply out of reach of most IT support companies and gives you an instant and powerful advantage over the competition.
  
  
• Hardware and Software Procurement Assistance - We will provide you with all the best places and methods to source and purchase quality hardware and software at a competitive price to give you maximum profits. Our experience proves that we can compete against even the largest computer retailers.
  
  
• Financial Systems - Our CRM system automatically produces all monthly contract invoices (massively simplifying your paperwork), it allows you create one-off invoices quickly and easily, plus it exports the required financial information to your Sage Accounts software (which we can also source and supply for you). By massively reducing the burden of paperwork, our franchisees are far more effective and can focus more time on customer care and delivering profitable business.
  
  
• Product & Service Development – We ensure our product and service offerings are continuously developed and kept up-to-date, enabling you to stay ahead of the competition.
  
  
• Quality Assurance – We ensure all franchisees are reaching the required minimum standards and support them with retraining where necessary. Your level of success is affected by the success of the network so this is important to every franchisee.
  
  
• Detailed Operations Manuals - A comprehensive set of manuals is provided covering every detail of the franchise processes and systems
  
  
• Extranet – A private secure website accessible only by you and your fellow franchisees is provided to ensure you have access to the latest documentation, marketing materials, technical support and news, plus access to your fellow franchisees details and skill sets.

As you can see this is a subtantial package that truly sets new standards in franchise support.

If you like what you've read and you feel you have what it takes then why not get in touch?

Complete the Enquiry Form or send your CV to info@pcsupportgroup.com or call us on 0845 2233116 now!