1. The Market Is Massive And There’s High Demand: In the UK there are over 4 million SME companies and over 15 million home-based users that need this service
In the UK it is estimated that over half the households have at least one computer with nearly a quarter having two or more. That’s at least 15 million potential domestic customers alone! And it’s growing!
What’s more, home computers are becoming a vital part of normal life which means that when they go wrong people need a reliable company who can sort the problem out quickly, efficiently and cost effectively... a company like The PC Support Group.
There are also a further 4 million small and medium sized businesses in the UK, and 300,000 new ones being registered each year, the vast majority of which have one or more computers that are vital to them.
The PC Support Group perfectly matches the needs of this massive market.
2. This Sector Is Fragmented With Little Credible Competition… leaving the door wide open for you to benefit enormously as part of The PC Support Group
Despite the massive potential there is currently little credible competition in this sector. Typically one man bands or very small businesses provide this service but they don't have the procedures, technology, or support that The PC Support Group franchisees have so they simply can’t compete.
If you don’t believe us, visit your local computer service store (if you can find one) and see what impression you get. Those that exist are often aimed at ‘techies’ rather than the general public and they are usually pretty disorganised with no focus on customer service. Ask your friends for their experiences of computer support. You will be shocked at what you hear.
We know that our technology, processes and service levels are vastly superior to the competition and this sets us apart, massively increasing your potential as part of The PC Support Group franchise network to gain and retain more business.
3. Our Structure Is Unique… and enables us to provide a superb service like no other IT support company
Our competition comes from two extremes: very small IT companies (mostly one-man-bands) and large corporate businesses that are relatively new to this market.
The small companies focus almost solely fixing and repairing equipment and have little or no knowledge of sales, marketing, customer service or quality procedures. They also don’t have access to the latest support technology, restricting their ability to provide the best and most efficient service. However, they are local, inexpensive, and are able to offer a personal touch that large businesses simply cannot replicate.
The large businesses are able to invest in technology to improve their service delivery and generally have good processes, but they are simply not able to offer the local presence and friendly caring approach of the small businesses. They also have large overheads, which lead to high prices to the customer.
At The PC Support Group we bring the best of these offerings together and we are totally unique in this approach. We have superb systems, processes and technology to bring high levels of control and efficiency to the business, but we deliver our service through relatively small regional, owner operated businesses who deliver a local, caring and friendly service.
This is a killer combination that customers find hard to resist.
4. High Earnings Potential & Financial Security: Your rewards at last reflect your efforts
This is a fantastic chance to build your own business into a significant and lucrative operation with a substantial salary. Not only that but you are creating an asset of real value that can eventually be sold for a significant sum, bringing long-term financial security.
We’re not pretending you don’t have to work hard but at least you know that the more you put in, the more you directly benefit.
5. You’re Never Alone: You get a support structure that ensures you always have someone to turn to
Nobody can be great at everything so although we only accept people with good all round skills, we also appreciate that each one will need help and advice that will vary from time to time and person to person. That's why we have a whole host of superb support systems in place covering everything from business management, customer service and, of course, technical issues.
The PC Support Group franchise structure allows you the independence to build your business but you still operate as part of a team which massively increases your potential.
6. Superb Training, Systems and Strategies: Truly fantastic processes and systems for cost effectively gaining and servicing customers to the highest levels
We have closely analysed every aspect of our business to see exactly what we do that makes us so successful and how that can be transferred to every one of our franchisees.
Our training, procedures and manuals reflect the systematic approach we take with all our customers; with step by step instructions and an attention to detail that will stagger you. Nothing is left to chance; we cover every aspect of the role from sales and marketing through to customer service and technical delivery.
"You seem to have thought of everything necessary to help us succeed as a business. If we had any questions you had already covered them." Pam Case - Franchise Operator
We don’t accept everyone. But those that qualify already have the basic skills – we just give you the tools to ensure your success!
7. Incredible Franchise Support Package: Our entire franchise model has been focused from the start on supporting our franchisees.
From the very beginning our operation has been created with the franchisee in mind. As part of this we have invested in an incredible back office suite of systems and services to support our franchisees including a state of the art customer relationship management system, a sophisticated remote management and control system, and dedicated management support service… all part of the standard on-going support package!
We are in no doubt that this is the best franchise support package in this sector.
8. Low Franchise Fee
The fee is currently only £10,477+VAT!
We purposely keep our fee relatively low so that we can attract the best candidates rather than just those in the best financial position. Our business is about providing great IT support, not selling franchises; we would much rather partner the right person with a view to us both gaining much more over the longer term.
Please note that this fee will be reviewed and may increase after the next training course.
9. No Fixed Ongoing Franchise Fees: We don’t demand fixed monthly franchise fees which can often cripple a potentially successful business before it even gets started.
Our management service fee is directly related to your success which has two major benefits; firstly, when you initially start the costs are very low and you only pay in relation to what you can afford; secondly, we earn more as you become more successful so we care how well you do. We need and want you to be a massive success! Why? Well to be honest we all make more money that way.
10. A Business With Real Value: This business generates strong revenue through maintenance contracts and repeat business so you will be building a valuable asset
We understand that in addition to earning a good salary every year, most successful business people want to create something of value that they can sell in future years. We’re realistic enough to know you won’t necessarily want to do this forever. Unlike most Computer Service franchises, our business model has recurring revenue built in so your business will have a real value to someone else when it’s time for you to move on. Not that you’ll be in a rush to obviously!
11. Simple To Set Up, Simple To Operate: Provided you have the skills and drive there is very little else you require to get this business started.
Very low overheads, no large inventory to manage or drain your capital, no office requirements (initially) - you can work from home, and a great support package.
12. A Respectable And Prestigious Business
This is a professional industry delivering a vital service. Provided it’s operated in a well organised and customer focused manner, which The PC Support Group obviously is, then it’s a business you can be proud of.