Franchise Package

We aim to provide our franchisees with the best support possible, enabling them to maximise their opportunities and exceed their goals wherever possible. As part of this we have created a superb franchise package which in general terms includes all the systems, processes and tools to enable you to grow your own successful computer service business under The PC Support Group brand.

More specifically we provide:

• A Large Exclusive Territory

We expect each franchisee to grow a substantial and valuable business, not just a "man in a van" operation. For this reason the territories we provide are very large giving each franchisee huge scope for expansion.

• Each territory has been demographically mapped to ensure an equal opportunity for every franchisee
• Typically each territory has over 15,000 small businesses and over 200,000 housholds

• Brand and Marketing Material

All marketing materials have been (and will be) designed and developed centrally ready for you to use including:

• Company brochures, case studies, service contract leaflets, postcards, business and home sales leaflets, etc
•  Stationery - Business cards, letterheads, comp slips etc
•  Adverts have been designed ready for your use in newspapers, yellow pages, etc
•  Scripts and Power Point presentations for use at networking groups etc
•  “Ready made” Sales letters and template proposals

As part of your initial fee you will receive a marketing "starter pack" which includes all the brochures, leaflets and stationery you will need to get your campaign off to a great start.

• Advertising
  • A PPC campaign will run on the main web site to generate leads for you
  • We are investing huge amounts in Search Engine Optimisation to provide you with a high search engine ranking for relevant searches in your area
  • When appropriate we will run additional nationally focused advertising campaigns

1. Marketing
   1. Even if you provide a fantastic service, business doesn’t just walk through the door so we’ve focused a huge amount of effort in creating the most potent and fast acting marketing strategies you’ll find in this sector.
   2. Our marketing processes are documented to an incredible level of detail, making it easy for you to carry out, even if you have little or no marketing experience
   3. We’re also on hand to assist you with the finer details of delivery such as the purchase of suitable databases for mail shots, etc
   4. Our sophisticated CRM system also enables you (with our assistance) to analyse your marketing effectiveness, maximising your potential.

• Public Relations – The PC Support Group works with you to create and place articles in your area. We will also work with a PR agency to ensure that the entire franchise network is positioned as a leader in IT service for home and small business. These activities will enhance your business and increase your sales potential.

1. Customer Facing Web Site - We have a substantial and extremely effective customer facing web site www.pcsupportgroup.com  designed to promote The PC Support Group and generate leads that will be passed to you if they are within your territory. The site is actively promoted through PPC campaigns and search engine optimisation and each franchisee has their own dedicated landing page.

• Call Centre - We operate a call centre on behalf of the network to take the initial customer calls. All calls are professionally answered, customer details taken, and the call information passed to the relevant franchisee within minutes of the call being taken through a group wide VoIP system.

1. CRM System - We provide you with a sophisticated web based Customer Relationship Management system which gives you unprecedented management control of your leads, customers and support calls. This enables all leads, customers, calls, service contracts, and jobs to be recorded, tracked and monitored. It also hugely simplifies the administration and accounting aspects of the business.This advanced system allows you to instantly check your performance, improves your customer service and enables you to be more successful.

• Second Line Technical Support
  • Second line technical support is available during normal operational hours specifically to assist franchisees so you know we are there if you get in a jam
  • A technical Wiki is also available on-line to help you resolve problems you may not have previously come across

1. Remote Management & Support System - We have invested in state of the art enterprise remote management software that enables our franchisees to provide sophisticated support and automated system management to their customers. This level of support technology is simply out of reach of most IT support companies and gives you an instant and powerful advantage over the competition.

• Hardware and Software Procurement Assistance - We will provide you with all the best places and methods to source and purchase quality hardware and software at a competitive price to give you maximum profits. Our experience proves that we can compete against even the largest computer retailers.

1. Financial Systems - Our CRM system automatically produces all monthly contract invoices (massively simplifying your paperwork), it allows you create one-off invoices quickly and easily, plus it exports the required financial information to your Sage Accounts software (which we can also source and supply for you). By massively reducing the burden of paperwork, our franchisees are far more effective and can focus more time on customer care and delivering profitable business.

• Product & Service Development – We ensure our product and service offerings are continuously developed and kept up-to-date, enabling you to stay ahead of the competition.

1. Quality Assurance – We ensure all franchisees are reaching the required minimum standards and support them with retraining where necessary. Your level of success is affected by the success of the network so this is important to every franchisee.

• Management Support - All franchisees are given general managerial assistance to help them with the many aspects of setting up and running the business e.g. creating a company, finding suitable insurance, registering for data protection, etc

1. Operations Manuals - A comprehensive set of manuals is provided covering every detail of the franchise processes and systems

• Extranet – A private secure website accessible only by you and your fellow franchisees is provided to ensure you have access to the latest documentation, marketing materials, technical support and news, plus access to your fellow franchisees details and skill sets.

1. Training - You will initially receive 4 days intensive training covering every aspect of the business. You wil then spend a week at our head office watching how we live and breath our business. You will then have regular direct access to senior management to assist you on an ongoing basis.

As you can see this is a subtantial package that truly sets new standards in franchise support.

If you like what you've read and you feel you have what it takes then why not get in touch?

Complete the Enquiry Form or send your CV to info@pcsupportgroup.com or call us on 0845 2233116 now!