About Us

The PC Support Group has its roots in a company started in 2001 by Simon Albert, an IT professional who has been involved in computer support and maintenance at various levels since the early 90’s. Simon worked independently, consulting for other companies until 2006 when he set up a computer service company aimed specifically at offering great service and value for money to small businesses and home computer users. The company quickly gained a reputation for providing a fast friendly service and was a huge success.

In 2006 Simon met Phil Bird, another IT professional who had already previously built a highly successful software business. Together they decided to build on their vast experience and create an entirely new approach to small business and home computer support. In early 2007 the company was restructured and re-branded as The PC Support Group.

The business has invested heavily in the latest IT Support technology enabling us to monitor and manage all of our customer's computers simultaneously, creating huge efficiencies and great customer service.

The PC Support Group has built a reputation for high quality service delivered in a friendly and informative manner. To read about what some of our customers think of us see the Testimonials page. More can be found on our customer site.

Our unique structure of a national support centre and local licensed representatives provides our customers with a superb support structure and a level of service that is the envy of the industry.

The PC Support Group’s vision is to:

• Be recognised as one of the best companies to work for, as an employee or franchisee.
• Be one of the fastest growth companies in the UK without losing sight of our values and always ensuring adequate controls are in place.
• Be the first and most obvious choice throughout the UK for any home user or small business seeking computer support.
• Have a superb, centrally operated set of products and services for our franchisees
• Be a provider of the best IT remote management services available
• Be a company with a creative and free thinking environment where people can and want to give their best
• Have a massive client base ranging from domestic through SME to corporate outsourcing
• Have a well known and recognised brand name

The PC Support Group’s mission is:

• To be the total computer service provider of choice for thousands of small businesses and domestic customers within the UK and abroad by creating a network of small, dynamic and profitable local businesses backed up by first class national control and support.
• To create the most successful home and small business computer service and support company in the UK by any measure.
• To create a company with a widely recognised and trusted brand in the home and small business computer support market.

Put simply, we really only offer one service… to remove all our customer's worries and concerns about their computers and anything that communicates with, runs on, or connects to them. If we can achieve this we know they will be delighted that they can concentrate on using them to achieve their goals, whether that’s simply doing some on-line shopping or growing a successful business.

More specifically our products and services include:

• Troubleshooting and Repairs
• Service Contracts
• Virus Detection, Removal and Protection
• Preventative Maintenance
• Data Recovery and Backup
• Broadband Installation
• Hardware recommendation and supply – anything from a cable to an entire office infrastructure
• New PC Set-up
• Network installation and maintenance
• Software Supply, Installation and Set-up
• Upgrades
• System Specification, Installation & Maintenance
• Web Design
• Help, Advice and Training
• Consultancy
• VoIP - Internet phone calls

Responsible For:

• Management of in-house computer service engineers
• Developing and expanding commercial relationships
• Sourcing and developing supplier relationships
• Managing and developing central technical support functions
• Development and management of technical product and service offerings

Background:

• 13+ years of IT Service and Support Experience
• As the IT Manager for the European Division of the world’s largest paper and paper product producer Simon managed a budget of over £1M, implemented a number of cutting edge projects and massively increased the productivity of the IT department.
• IT Contracting Experience including projects for The Roy Castle Lung Cancer Foundation and The Greater Manchester Fire Service
• Considerable technical skills in a variety of operating systems, software, networks, databases, programming languages and hardware platforms
• Simon has a Business Information Systems Degree from Liverpool, John Moores University
• He is married to Stella and has two daughters
• Enjoys spending time with the family and is a keen follower of the financial press and follows the rise and fall of the property and stock markets with interest

Responsible For:

• Supporting and monitoring franchisees at an individual level - helping them achieve their goals
• Maintaining the franchisee processes and documentation
• Management of the franchisee relationships
• Responsible for managing and developing Franchisee business support functions including sales, marketing and training
• Development and management of business product and service offerings

Background:

• 15+ years of Director level management experience
• IT technical background but with substantial experience in people management and team building – built and managed a team of over 100 to support 2500+ staff in UK insurance and finance company
• Successfully started, built and eventually sold his own software company. Consequently experienced in many areas of business management including MBOs, working with Venture Capitalists, and trade sales
• Experience of dealing at a pan-European and trans-Atlantic management level – worked as European product manager for an American corporation for over 2 years
• Experience of large scale project delivery including HR, Finance and CRM systems
• Phil has a Physics & Computing Degree from Manchester
• He is married to Leigh and has a young son, Jackson
• Phil loves Running, Mountain Biking, Art, Painting, Weight Training and Travel … when he gets time!